Privacy notice
Your information, used thoughtfully and only for your request
When you submit an inquiry, we use the details you provide to respond, coordinate next steps, and support your travel planning. This page explains the basics in plain language.
What we collect
Typically, inquiries include contact details and trip specifics such as date and traveler count.
- Full name, email, and phone number
- Preferred date and number of travelers
- Pickup notes, lodging notes, and accessibility needs (if you choose to share)
- Any message you send to help us coordinate
Why we use it
We use your information to provide the service you’re requesting and to keep communication clear.
- Responding to your inquiry and confirming details
- Coordinating pickup timing and meeting expectations
- Providing updates related to your request when you opt in
- Supporting traveler needs, including accessibility requests
Email updates and your choices
If you check the consent box on the inquiry form, we may send email updates related to your request. You can request to stop updates at any time.
Keep it simple
If you change your mind, contact support and tell us your preferred update choice.
How we protect information
We take reasonable steps to safeguard the information you share.
- Access is limited to staff involved in coordinating requests
- We use your data only for the purpose described above
- We respond to changes and update requests you submit
Questions about privacy
If you have questions about how we use your inquiry information, please visit our support page.
Contact support